Vista announces 3 year advance replacement as standard

Vista announces 3 year advance replacement as standard

10th May 2016, Reading UK

Vista is proud to announce the introduction of a three year advance replacement on products* purchased from 4th January 2016.

Advance replacement has a number of advantages over a simple warranty:

• End user peace of mind – never be without a working product on site
• Reduced site visits required by the installer
• No time consuming or complicated returns procedures
• No waiting for products to be repaired

The qualification process for advance replacement is simple. Just qualify the fault with the Vista Technical Support Team. Once the fault is confirmed, Norbain Customer Services will arrange for an advance replacement to be dispatched. The faulty unit can then be returned to Norbain. It’s that simple!

Gary Rowden, Divisional Director of Product Management at Vista, explains why they decided to offer customers the three year advance replacement: “We want customers to understand that, by working with Vista, they’re getting a partner who will support them every step of the way. The guarantee of an immediate advance replacement goes a long way to reassuring customers that, if the worst should happen and a fault occurs, Vista will minimise any disruption and ensure that the system is back up and running again in the shortest amount of time. More than that though, it’s about being prepared to stand by the quality of our products.”
 
 
For more information on Vista products, contact your local Plexus Member

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